Customer Operations at Monzo Bank Ltd 2020 - Current Accomplishments and Experience 0 Answering All Banking Queries That Customers Have Via Online Chat And Emails. 0 Assess Customers Needs And Provide Assistance And Information On Product Features 0 Having The Opportunity To Take Ownership Of Tasks, Logging And Trying To Resolve Complaints. 0 Listening And Communication Skills For Dealing With Customers 0 Taking Part In Weekly Team Meetings Via Google Hangout. 0 Working From Home, Remote I Am First Point Of Contact In A Customer Focused Role.