Customer Service Representative at Waste Management NZ 2018 - 2019 Accomplishments and Experience 0 - Liaise Information Between Internal Business And External Customers 0 Aiming For First Call Resolution And Dealing With Complaints As They Came In 0 Communicating With Individual Residential Accounts And Large Commercial Accounts 0 Ensure All Queries Are Resolved Within Agreed Timeframes And Customer Service Targets Are Met Or Exceeded 0 First Point Of Contact For Clients Via Inbound Calling And Website/Email Enquires