Member Service Advisor at CPA Australia 2019 - 2020 Accomplishments and Experience 0 - Ensuring Member Service Targets And Kpis Are Met Or Exceeded With Every Call 0 Ability To Gauge Customers’ Preferences 0 Aim Of First Call Resolutions And Dealing With Complaints Appropriately 0 Engaging With Multiple Parts Of The Business To Ensure The Correct Information And Appropriate Member Resolution Is Achieved 0 First Point Of Contact For Cpa Members And Non-Members Via Inbound Calling And Email 0 Part Of The Resolutions Team Dealing With Escalated Calls And Complaints 0 Providing Correct Advice, Information And Solutions About Cpa And Different Accounting Queries 0 Providing Personalised Service To Each Customer Interaction And Finding A Tailored Solution To Their Query