2016 - 2019
- Accomplishments and Experience
- 0 Ability To Concentrate On One Task For Long Periods Of Time
- 0 Ability To Manage And Prioritise Their Workload With Attention To Deadlines
- 0 Ability To Organise Activities In Line With Set Guidelines
- 0 Able To Build Genuine Rapport Over The Telephone
- 0 Analytical Mind With Problem-Solving Aptitude
- 0 Answer Customers’ Questions About Specific Products/Services
- 0 Assess Customers Needs And Provide Assistance And Information On Product Features
- 0 Build Productive Trust Relationships With Customers
- 0 Cross-Sell Products And Introduce New Ones
- 0 Desire To Enhance And Develop Skills And Knowledge
- 0 Develop Trust Relationships With A Portfolio Of Major Clients To Ensure They Do Not Turn To Competition
- 0 Ensure Prompt And Accurate Answers To Clients’ Queries
- 0 Ensure The Timely Delivery Of Services And Products To Clients
- 0 Handle Complaints Or Other Issues
- 0 Keep Up To Date With Product Information
- 0 Monitor Team Performance And Give Guidance When Needed
- 0 Organise Meetings With The Sales Team To Ensure All Members Are On Board And Deliver Within Deadlines
- 0 Plan And Prioritise Operations To Ensure Maximum Performance And Minimum Delay
- 0 Provide After-Sales Support To Retain Customers
- 0 Provide Effective Training To All Staff Members
- 0 Remain Knowledgeable On Products Offered And Discuss Available Options
- 0 Resolve Issues To Maintain And Strengthen Customer Trust
- 0 Serve As The Point Of Contact For Customers In Your Portfolio
- 0 Strong Customer-Service Skills Including Issue Resolution And Negotiation
- 0 Type Accurately
- 0 Update Internal Databases And Crm With Account Details