2020 - 2022
- Accomplishments and Experience
- 0 intervened during special circumstances, such as customer complaints and issues, and ensured that all problems were resolved before things escalated
- 0 make sure that all team members are working optimally and that any problems are taken care of immediately so that they do not impact customer service
- 0 managed and monitored sales targets and coordinated with team members to achieve sales targets. organized and generated schedules for team members based on specific talents and abilities
- 0 oversaw the planning for reducing food waste in the store, saving nearly £260 a week
- 0 professionally handled and resolved customer complaints by listening to customers' needs
- 0 provided assistance to newly hired staff members to make them understand the work and carry out their duties effectively
- 0 successfully achieved higher team performance and team satisfaction in the south region
- 0 successfully implemented customer service efficacy plans which resulted in improving the customer satisfaction scores from 69% to 88
- 0 successfully implemented online platform sales
- 0 uk