0 Administered cash office functions, certified financial accuracy, and ensured compliance with all security protocols with a 100% accuracy rate.
0 Implemented training and development programs to enhance the skills and knowledge of staff resulting in a 25% increase in productivity.
0 Strategized and oversaw a wide range of day-to-day operations, including the coordination of personnel schedules and delegation of tasks to optimize workflows and meet organizational goals with a 20% increase in efficiency.
0 Supervised and led a high-performing team of customer service assistants, ensuring the delivery of best-in-class customer service and adherence to company policies and procedures with a satisfaction rate of 95%.