- Accomplishments and Experience
- 0 advisor for clients enquiring about buying/renting a flat or home and communicating at all levels within the organisation
- 0 assisting the sale of a property and obtaining the documents that need to be archived
- 0 checking the archiving and scanned documents for any blanks that need to be re scanned immediately
- 0 creating and updating documentation & escalating issues and problems to other members of the team
- 0 creating database through excel for archived documents
- 0 desktop builds and deployments and asset tracking of laptops, iphones and tablets
- 0 ensure that the outgoing and incoming mail is allocated to the right department within the organisation
- 0 fielding it support calls from users, either in person or by email/telephone
- 0 fixed desk phone support and walk in support of all devices
- 0 logging all support calls using servicenow logging system for helpdesk system to the agreed sla
- 0 password resets for users and clients within the whole company
- 0 permissions changes via citrix based application or active directory
- 0 preparing tenants confidential documents for scanning & prime group confidential documents
- 0 setting up new users and leavers along with backup for clients and users
- 0 viewing various properties for potential clients to interest them into buying
- 0 working on the resolution of it support issues including