2018 - 2019
- Accomplishments and Experience
- 0 azure
- 0 ensure issues are communicated clearly to staff and escalated when appropriate to the it
- 0 focus on user satisfaction and responding to users needs
- 0 operations manager
- 0 produce and update documentation, guidelines and procedures that support the it function
- 0 provide technical support to all users in a professional, courteous and timely manner however issues are
- 0 support business projects as and when required
- 0 to be pro-active in developing better ways of working and getting staff to maximize the use of it
- 0 to contribute to ensuring that the help desk systems and software are kept up to date and messages are
- 0 to help develop a proactive approach to it support
- 0 to pro-actively provide information to users on the progress of outstanding support calls
- 0 to show initiative when dealing with complex situations, highlighting any necessary changes and update any