2018 - 2020
- Accomplishments and Experience
- 0 analysed data processing issues and acted as a first point of contact for the sla breach
- 0 business process improvement: designed an issue repository bank which provides solutions for more than 40-50
- 0 cost benefit: saved more than 10 million dollars for the client by managing an entire shift
- 0 implemented the migrations of more than 100 of native tenants to cloud which includes assets and user data
- 0 project management: scheduled weekly meetings and chaired two client and engineering team calls every week
- 0 service management: handled internal and external profile creation and system access requests along with performing amendments to the system by using service now platform
- 0 team leadership: prepared schedules for work allocation and shift tracker for the team of 34 members