Front Office Salesforce Manager at ESADE Business & Law School 2018 - 2019 Accomplishments and Experience 0 Create Reports And Dashboards With Key Indicators Of The Clients. 0 Ensure That Back Office Team Gets The Information Needed To Solve Technical/Problematic Issues. 0 Gathering Requirements From Users For Process Changes And Improvements. 0 Identify Data Quality Risks In The Use Of Salesforce. 0 Incidents In Salesforce. To Clarify Any Doubts And Incidents Related To Lack Of Knowledge Of The Crm. 0 To Detect The Training Needs Of The Team – Development Of Materials To Deliver Training.