0 Maintaining working patterns for staff; liaising with teams regarding schedule; monitoring performance in real time
0 Observing phone appointments and inbound queries from claimants; processing UC payments
0 Organising Health and Wellbeing Site Closure Event for DWP staff. Researching and designing poster, recipe cards and independently operating Mocktails drink stall
0 Reviewing complaints inbox; using DWP system to access entitlement information; reviewing earnings via HMRC; removing/reintegrating claims
0 Scanning and cataloguing documents for mail intake for Work Case Assessment