Call Centre Agent at DM Design 2008 - 2018 Accomplishments and Experience 0 Collected Market Iintelligence Through Secondary Market Research Surveys Each Day Informing Product Development And Marketing 0 Completed On The Job Training For Maximising Customer Satisfaction 0 Coordinate With The Retail Sales Representatives Team To Provide Excellent Customer Service 0 Determine Clients’ Needs And Financials Abilities To Propose Solutions That Suit Them 0 Exceeded Call Targets By Resolving Customer Queries Quickly 0 Followed Communication Scripts When Handling Different Topics 0 Meeting Targets Within Marketing Sales 0 Upselling Products Boosting Sales 0 Worked Within A Team In Order To Reach Short-Term And Long-Term Goals