Customer Service at Coles 2016 Accomplishments and Experience 0 Building And Maintaining Customer Relationships 0 Complaint Handling Including Resolving And Logging Of Complaints As Well As Escalating To The Appropriate Teams Where Necessary 0 Keeping Up To Date With Policy Changes Through The Use Of Internal Systems And Training. 0 Processing Debit Card Payments 0 Raising Potential Problems With Management And The Appropriate Teams. 0 Taking Inbound Calls To Assist Customers With A Number Of Different Queries