Senior Service Support Analyst at Asos.com 2017 - Current Accomplishments and Experience 0 Assisting In Service Transitions Such As Working With Our Project Team To Rollout Jamf Across Our Mac Estate 0 Assisting The Continuous Improvement Team Implementing Projects Along With Providing Reporting Pre And Post Implication 0 Providing 1St And 2Nd Line Support To Our Vip Stakeholders Including Our Exec Board And Pa’S. 0 Resolve 1St Line End User Issues And Support Our Windows And Apple Estates Career History 0 Using Reports I’Ve Generated In Service Now Which I’Ve Used To Reduce Our Incoming Tickets By 1000 A Month 0 Working Alongside The Cyber Security Team Identify Ways To Make Our End User Access And Service Desk Processes More Secure 0 Working With Team Leads And Service Delivery Managers To Identify Areas Of Improvement For The Service Desk