2017 - 2019
- Accomplishments and Experience
- 0 Analysed And Helped Manage The Team’S Quality And Assurance Compliance Requirements.
- 0 Analysed Root Cause Of Cancellation Requests And Tailored Solutions To Address Customers’ Concerns In A Fast And Pressured Env
- 0 Complying With Company Policies And Government Legislation In Line With General Advice Operating Model.
- 0 Develop And Maintain Effective Relations With Internal And External Stakeholders To Drive Business Efficiencies And Deliver Fi
- 0 High Degree Of Problem Solving, Attention To Detail, Investigation And Case Management To Overcome Customer Escalations And Lo
- 0 Managed Outbound Customer Engagement Campaigns Such As Dishonors And Renewals Which Resulted In $10(M) In Collected Premiums.
- 0 Responsible For Annual Retain Premium Of $3.5 Million With A Save Rate Of 42%.
- 0 Responsible For Designing An Effective Data Base To Help Improve Team’S Compliance And Regularity Requirements As Well As Team
- 0 Responsible For Generating $2(M) In Referrals Across All Banking Products And Services To Increase Business Growth.
- 0 Responsible For Inbound Anz Share Investing Enquiries And Escalations
- 0 Took Part In A 6-Month Secondment With Anz Complaints To Help Resolve High Level Of Complex Complaint, Handling Complaints Fro