German Speaking IT Helpdesk Agent at T-Systems 2011 - 2014 Accomplishments and Experience 0 Ability To Multi-Task With Strong Organisational Skills 0 Diagnose And Resolve Incidents Using Documented Procedures To Perform Responsibilities 0 Inform Clients About Required Documents 0 Prepare Reports That Fully Explain Assessment Results And Outline Methods Used 0 Respond To Customer Queries In A Timely And Accurate Way 0 Source Products And Destinations To Meet Consumer Demands 0 Troubleshoot Software And Hardware Failures And Determine Network Problems