Business Development & Senior Customer Services Manager at G.S.A. Retail 2014 Accomplishments and Experience 0 General Administrative Procedures Such As Vat Invoicing And Filing Paperwork 0 Identified Ways To Minimise Profit Loss, Maximise Profit And Recover Revenue 0 Managed A Small Team Of Customer Service Agent 0 Reduced Fraudulent Activity And Discrepancies With Refunds, Returns And Replacements By Launching A System On Microsoft Excel